WHO DO WE SELL TO?
We sell to retail customers, contractors, and state entities. Contractors and state entities must provide proof of current business license and necessary documentation to obtain special pricing.
HOW IS FREIGHT CALCULATED?
Freight is calculated using a UPS estimator. If additional freight is needed, we will contact you for the difference.
CAN WE PICK UP OUR ORDER?
Yes, Monday through Friday (except holidays). Picking up larger orders saves greatly on shipping costs, and our office showroom allows you to view our many dock options and accessories first hand. We encourage customers picking up larger orders to call ahead of time to ensure the product is in stock and to expedite your service. All orders must be picked up within 30 days of arrival to avoid a monthly storage fee after 30 days. A monthly storage fee will be billed at $250 per month or 10% of the invoice total, whichever is greater.
IF I PICK UP AT THE YARD IN WOODBURN, DO I NEED TO PAY FREIGHT?
Yes. All prices listed are the price of the items. If it is shipped to our yard we will distribute the freight between the entire load and adjust your freight price after we calculate it.
IF I ORDER THE WRONG ITEM, CAN I RETURN IT?
All Non-stocked / special order products sales are FINAL and cannot be returned. There will be a 25% restocking fee applied to any return of stocked items.
IS HARDWARE INCLUDED IN MY PURCHASE?
No, the price listed is the price of each item. However, you can purchase the hardware you need on our site. (Follow the link in the product description.)
WHAT DOCK SYSTEMS DO WE BUILD?
North West Marine offers floating boat dock systems in wood, steel channel, steel truss, and aluminum. Price depends on the type of material used to build the dock, with wood being the least expensive and aluminum being the most expensive. We also manufacture metal dock hardware in which you can buy parts and pieces and build your own dock.
CAN YOU USE METAL DOCKS IN SALT WATER?
Yes, the objective of a floating dock is to keep the dock’s frame and decking above the water. Though water may splash onto the metal, the galvanized metal coating will hold up for many years. Wood is preferred in extreme salt water conditions.