We try very hard to make sure you’ll be satisfied with your purchase. If for any reason you’re not, please complete the following:
1. Call us at 503-982-5521 and request an exchange, credit or refund.
2. We highly recommended that you use a shipping system that can track your shipment such as UPS or FedEx. If your order was sent to you via common carrier, then it will likely need to be returned using common carrier. All returns must be returned to NW Marine Supply freight PREPAID. NW Marine Supply is not responsible for freight charges on merchandise being returned for credit.
3. Refunds and exchanges are typically processed within 3-7 business days following the receipt and inspection of your return. Refunds will be made using the same method and to the same credit card used on the original order. Please note that all merchandise returned NON-DEFECTIVE will be charged a 25% inspection and handling charge. Refunds are calculated based on the purchase price of the merchandise only. All shipping & handling fees are non-refundable. Merchandise that is returned damaged, cosmetically or otherwise, is subject to an additional fee on a case-by-case basis (please call for details). Items showing obvious signs of misuse and/or consumer abuse are not eligible for return. Items returned with missing parts and/or accessories will be charged accordingly.
All returns and/or exchanges must be made within 30 days of the date of purchase. Please note that the shipping costs for returns may be higher than the original shipment costs. The customer is responsible for ensuring that the merchandise arriving to NW Marine Supply is in the same condition as when you received it.
The prices shown are in U.S. currency. They are FOB shipping point and do not include freight, applicable federal, state or local taxes, customs duties or export packing charges. Prices, specifications and availability of items are subject to change without notice.
At NW Marine Supply, we strive hard to ensure that our website is accurate, but occasionally errors do occur. NW Marine Supply cannot be held responsible for typographical errors.
We are required by law to add sales tax to orders shipped to certain states. If your company or your order is tax exempt, please send us a copy of your sales tax exemption certificate. Sales tax certificates can be e-mailed to [email protected]
Unless you specify otherwise, we will ship your order in the most efficient way possible. If you have a preference of carrier, please tell us; we’ll do our best to honor your request. Packages up to 60 pounds are usually shipped via a parcel service, with charges prepaid and added to your invoice. Larger or bulky items are shipped via common carrier, with charges prepaid and added to your invoice. If you need your order fast, please ask our representatives for a quote on expedited next-day or second-day air service.
Please call us when you need large quantities of an item. We may be able to offer you special discounted pricing.
Please let us know if there is something you need that is not listed on our site. We can often special order those items for you. Special orders are non-returnable and are non-refundable.
Would you like a quote based on your unique configuration requirements? Give our sales team a call and tell us what you’re looking for. We can often provide you with a cost estimate and drawings that meet your needs.